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First Bank of Baldwin

COVID-19 Update

At First Bank of Baldwin, protecting the health and finances of our customers, employees and the communities we serve during the COVID-19 pandemic is our number one priority.  To support efforts in reducing the spread of this virus as of Monday, March 23 First Bank of Baldwin will be temporarily limiting our lobby access to appointment only until further notice.

Access Banking Services:

  • Drive-ups in Baldwin, Spring Valley and Balsam Lake will remain open regular business hours.
  • Night depositories available throughout the day at all locations.
  • ATM 24 hour access at all locations.
  • Customer Service available during regular business hours via phone.
  • Loan payments and deposits received through the mail will process as normal.

We welcome customers by appointment:

  • Lending Services
  • Safe Deposit Box Access
  • Account Opening
  • Wire Funds
  • Additional Banking Services

Stay connected 24/7/365 with Mobile and Online Banking:

  • Check Balances and monitor transactions
  • Transfer funds and make loan payments
  • Pay Bills
  • Mobile Deposit checks
  • Send Person To Person payments (P2P)
  • Set up debit card and account activity text and email alerts
  • Turn your Debit Card on/off

Enroll in First Bank of Baldwin Online Banking

Download the First Bank of Baldwin Mobile App Apple

Download the First Bank of Baldwin Mobile App Android

 

We would like to reassure you that we are here to serve all of our customer needs and will continue to process transactions normally.  First Bank of Baldwin will continue to monitor the COVID-19 situation closely and will keep you updated as things may change.  For additional information please visit our website at www.firstbankbaldwin.com

Thank you for your patience and understanding during this unprecedented time.  We appreciate that you trust us with your business.

 

Baldwin Office: 800-499-4362 or 715-684-3366
Balsam Lake Office: 715-405-3366
Plum City Office: 715-647-3791
Spring Valley Office: 715-778-5537

 

*Chippewa Falls Loan Production Office by appointment only.  715-861-5567

Common Scams

  • Phishing and supply scams. Scammers impersonate health organizations and businesses to gather personal and financial information or sell fake test kits, supplies, vaccines or cures for COVID-19.
  • Stimulus check or economic relief scams. There are reports that the government will help to ease the economic impact of the virus by sending money by check or direct deposit. However, the government will NOT ask for a fee to receive the funds, nor will they ask for your personal or account information.
  • Charity scams. Fraudsters seek donations for illegitimate or non-existent organizations.
  • Delivery of malware through “virus-tracking apps” or sensationalized news reports.
  • Provider scams. Scammers impersonate doctors and hospital staff and contact victim claiming to have treated a relative or friend for COVID-19 and demand payment for treatment.
  • Bank/FDIC scams: Scammers impersonate FDIC or bank employees and falsely claim that banks are limiting access to deposits or that there are security issues with bank deposits.
  • Investment scams often styled as “research reports,” claiming that products or services of publicly traded companies can prevent, detect, or cure COVID-19.

10 Tips to Avoid Becoming a Victim

  1. Watch out for phishing scams. Phishing scams use fraudulent emails, texts, phone calls and websites to trick users into disclosing private account or login information. Do not click on links or open any attachments or pop-up screens from sources you are not familiar with, and NEVER give your password, account number or PIN to anyone.
  2. Ignore offers for a COVID-19 vaccine, cure or treatment. If there is a medical breakthrough, it wouldn’t be reported through unsolicited emails or online ads.
  3. Rely on official sources for the most up-to-date information on COVID-19. Visit the Centers for Disease Control and Prevention, World Health Organization and your state’s health department websites to keep track of the latest developments.
  4. Remember that the safest place for your money is in the bank—it’s physically secure and it’s federally insured. When you deposit your money at a bank, you get the comfort of knowing that your funds are secure and insured by the government. You don’t have the same level of protection when your money is outside the banking system.
  5. Do some research before making a donation. Be wary of any business, charity or individual requesting COVID-19-related payments or donations in cash, by wire transfer, gift card or through the mail.
  6. Keep your computers and mobile devices up to date. Having the latest security software, web browser, and operating system are the best defenses against viruses, malware and other online threats. Turn on automatic updates so you receive the newest fixes as they become available.
  7. Recognize and avoid bogus website links. Cybercriminals embed malicious links to download malware onto devices or route users to bogus websites. Hover over suspicious links to view the actual URL that you are being routed to. Fraudulent links are often disguised by simple changes in the URL. For example: www.ABC-Bank.com vs ABC_Bank.com.
  8. Change your security settings to enable multi-factor authentication for accounts that support it. Multi-factor authentication—or MFA—is a second step to verify who you are, like a text with a code.
  9. Before you make any investments, remember that there is a high potential for fraud right now. You should be wary of any company claiming the ability to prevent, detect or cure coronavirus. For information on how to avoid investment fraud, visit the U.S. Securities and Exchange Commission website.
  10. Help others by reporting coronavirus scams. Visit the FBI’s Internet Crime Complaint Center at www.ic3.gov to report suspected or confirmed scams. You can also stay up-to-date on the latest scams by visiting the FTC’s coronavirus page at ftc.gov/coronavirus.

 

We want to hear from you.  Please take a moment of your time and share your experience with us.

If you visited one of our locations in person please click the link below:

Branch Visit Survey

If you used our online banking recently please click the link below:

Online Banking Survey

Online Banking Security Tips and Requirements
Passwords are becoming increasingly easy to compromise.  They can often be stolen, guessed, and hacked. To enhance online banking security all users will be required to change their online banking password once every 90 days.
Password requirements are a minimum of 8 characters and include a combination of at least one number, special character, upper case and lowercase letter.
Tips for keeping your password secure:
  1. Avoid using obvious personal information.
  2. Make your password a complex phrase.
  3. Use different passwords for each of your logins.
  4. Use a secure password keeper or manager.
  5. Keep your password private and secure.
  6. Do NOT reuse passwords.
Device security Tips:
  1. Make sure your anti-virus on your devices are up to date.
  2. Always log off your device
  3. Avoid entering passwords on computers you don’t control (like computers at an Internet café or library).
  4. Avoid entering passwords when using unsecured Wi-Fi connections (like at the airport or coffee shop).